Case Studies

Supporting a growth strategy and making policyholder satisfaction a priority with the Cameleon solution

“Cameleon supports our development strategy and provides our salesforce with an intelligent and efficient tool capable of managing the most complicated quotes with absolute reliability.”

M. Sammut, Managing Director of MGET

To offer custom-designed solutions and to streamline its sales process, Agrica Group deployed the Cameleon solution across its network of advisers and web site platform.

“Regardless of the type of interaction (phone, face-to-face-branch office meetings, or online), Cameleon ensures consistent service quality and sales methods. This benefit reflects Agrica’s commitment to offering customers the best possible products tailored to their needs combined with simple and innovative services.”

Pierre Blachon, Vice President, Policy Management Services, Agrica Group

Simplifying Day-to-Day Operations for Sales Staff with Cameleon

“Cameleon is the core tool of our new sales process that enables us to:
- Produce more reliable and professional commercial proposals,
- Boost administrative productivity, and
- Improve our image and customer satisfaction.”

Stéphane Motard, Studies-Information Technology Director, Aprolis

An innovative growth strategy for selling custom healthcare and benefit plans using Cameleon.

“Cameleon is an effective and reactive tool that lets each Sud-Ouest Mutualite member or prospect easily select the most appropriate coverage among the thousands of options included in our mutual insurance company’s customized Complementary Healthcare and Benefits line.”

P. Gaspel, Customer Service Director Sud-Ouest Mutualite

Sell more effectively across sales channels and accelerate order-to-delivery cycles with Cameleon

“Cameleon provides us with a common, integrated solution from order capture to manufacturing to fulfillment, delivering secure, accurate orders regardless of the sales channel. Using Cameleon to publish electronic catalogs on our B2B and B2C websites, we’re able to quickly satisfy customer specific requests, while simultaneously increasing order reliability and product quality.”

Jean-Louis Servent, Chairman of the Management Board

Optimizing complex selling and ordering processes across Europe

“Cameleon has enabled us to optimize the entire cycle from initial order capture through manufacturing to final customer delivery. For our custom products, the cycle time has been cut from 3 weeks to 48 hours. When orders are transferred to production, they are now 100% manufacturable. We have significantly reduced the number of returns and customer satisfaction has greatly improved.”

José Illan, Director of IT Applications

Streamlining an inefficient and complex sales process to improve performance and customer satisfaction

“With Cameleon we’ve reduced the amount of time needed to generate a customized quote by 80%, while at the same time improving the accuracy and quality of our proposals. We’ve streamlined production costs by reducing cycle times and eliminating order errors. We’ve also experienced significant productivity gains from a reduction in our manufacturing times and costs following a product line rationalization driven by Cameleon, enabling PCM to become more competitive in the marketplace.”

Michaël Moniolle, CRM Domain Director Information System Management

Improving competitiveness by streamlining the sales process with Cameleon

“Since implementing Cameleon, we have improved our responsiveness, increasing customer satisfaction. The configurator allows us to increase productivity when preparing estimates and installation plans for elevators. We have seen our revenue increase largely due to the automation of our sales process.”

Jérôme Morille, Director of Industrial Systems and Sales Support

Retaining Global Leadership with Cameleon

“Cameleon improved the customer’s product selection, enhanced the ordering experience and provided a faster turnaraound time – giving us stronger customer relationships as well as increased revenue.”

Murphy Keeley, Director of Sales Operations

A global sales force spread over five continents becomes more effective with Cameleon

“The results we’ve obtained from Cameleon at our corporate headquarters are spectacular; our order processing time was reduced by 90% and our order-to-manufacture-to-fulfillment cycle time was cut by 25%. We’re continuing to extend these benefits throughout our worldwide sales channels to improve our global value and control our operational costs.”

Pierre Abautret, Chief Information Officer