Cameleon Software maintains a dedicated customer support team distributed between France and the United States that consists of experienced consultants who are experts in their domain.
The objective of Cameleon Software customer support is to help our customers :
- Best run the Cameleon software
- Optimize the value generated by Cameleon for all users by ensuring a pragmatic and effective management of the solution.
To answer the various support needs expressed by our customers, we propose several offers that allow us to deliver customer support adapted to your needs.
A key component of our customer support program is the provision of our customer care portal, Online Support, which provides a single interactive point of entrance to submit questions, follow the resolution process and also to submit enhancement requests which they would like to see integrated into new versions. Requests are studied by the Product Marketing Team and validated during TPC meetings according to the priorities defined for every product.
Because our customers all have different needs, the customer support team works in close collaboration with the professional services team to propose additional services to customers for particular situations: new co-workers to train, IT architecture audit, modeling performance audit, assistance to model a new product offer, subcontracting the modeling of a new product offer.
Our commitment is to provide our customers with the resources best suited to help them most effectively manage Cameleon while assisting them in the evolution of the solution to adapt to new objectives and challenges of the company.
